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Shipping Your Order

    Michael Trio offers free shipping within Singapore with a minimum spend of S$150. With a fee of 2% for insurance, be assured that your order will be securely packaged and fully insured while in transit to your delivery address.

Shipping Policy

Michael Trio provides fast shipping in Singapore, fully insured. However to ensure full protection of your order, please note the following:

  • Shipments must be made to a physical address (no P.O boxes)
  • Requires an adult to sign for the package
      • If you are not able to pick up your order at your home, please provide an alternate shipping address. You may inform us of your alternate shipping address by email 
    service@michaeltrio.com
       or call us at (65) 6299 0110.

International Orders

    Michael Trio is proud to serve our International customers.  All prices and transaction amounts listed on this site are in SGD Singapore dollars or USD United States Dollar.
    International customers will be responsible for any duties, GST, VAT, taxes or any surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

Your bank or credit card company will process all charges in USD / SGD funds, as required by Michael Trio.

2016 Shipping Policy

Insurance (international)

    Insurance will be provided by a premier global insurance company for all orders shipped internationally. A fee of 0.50% of the value of your order will be applied during the checkout process. This protects your order from the time it leaves Michael Trio to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you, following your purchase, in your order confirmation email.

Non-Refundable Items

    There will be a 5% restocking fee for any return items. Improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed. Special orders are final sale and are not eligible for return.

Order Payment

    Michael Trio accepts payment in 2 currency, SGD (Singapore dollars) and USD (United States dollar)

Orders shipping to Malaysia, Hong Kong, Japan, Macau, Taiwan, USA must meet a minimum retail order value. Please see the table below for the order minimum per currency.

Free international shipping for value above SGD 300, if minimum value is not met, there will be a charge of SGD30 upon check out.

Customs, Duties And Taxes

    The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, FedEx, or the customs office will contact you directly to arrange for the payment of any charges that may be due. In some circumstances FedEx is required to pay certain duties and taxes, in advance, on a customer's behalf. For instance, FedEx may pay an advance fee when countries require that duties and taxes be paid prior to customs release or prior to certain items clearing customs. In these instances, FedEx will assess an Advancement Fee surcharge that will be billed to the party designated to pay duties and taxes.
      The table below shows estimated duty and tax rates. Please be advised that Michael Trio has no control over these charges. The actual amount charged by customs may differ from the rates below. Country of origin information for your order can be provided by our Diamond and Jewellery Consultants to assist in estimating import duties. Please contact your local customs office for further details.

 

Hong Kong

Estimated Duty Rate
0%

Estimated Tax Rate
0%

Total Duty & Tax Rate Estimate: 0%

NOTE :

      For all orders over HKD 1,000, the Hong Kong Census & Statistics Department requires the filing of 

a Notice on Lodgement of Import/Export Declaration Form

     within 14 days receipt and declaration charges of HK$0.50 for the first HK$46,000 of order value plus $0.25 for each additional $1,000 or part thereof.

SITE: www.customs.gov.hk PHONE: 2815 7711

 

Japan

Estimated Duty Rate
Loose Diamonds: 0% 
Other Items: 0% to 5.5% depending on country of manufacture

Estimated Tax Rate
8%

Total Duty & Tax Rate Estimate: 8% to 13.5%

NOTE :  Customers may be required to pay a 500 JPY FedEx Advancement Fee after they have received their package.

SITE: www.customs.go.jp PHONE: From Japan: 03-3529-0700 From outside Japan: 81-3-3529-0700

 

Macau

Estimated Duty Rate
0%

Estimated Tax Rate
0%

Total Duty & Tax Rate Estimate: 0%

SITE: www.customs.gov.mo PHONE: 28965001

 

Taiwan

Estimated Duty Rate
0%

Estimated Tax Rate
5%

Total Duty & Tax Rate Estimate: 5%

SITE: eweb.customs.gov.tw PHONE: 02-24222310

 

Malaysia

Estimated Duty Rate
0%

Estimated Tax Rate
6%

Total Duty & Tax Rate Estimate: 6%

SITE: http://www.hasil.gov.my/ 

 

United States of America

Estimated Duty Rate
0%

Estimated Tax Rate
18.3%

Total Duty & Tax Rate Estimate: 0-40%

SITE: http://www.cbp.gov/ 

 

Shipping time varies from countries.