Terms & Condition
Welcome to our website. At www.michaeltrio.com, we always appreciate your business. If you would like to provide feedback about our website, or recommend a way we can improve the buying experience, please click here. In addition, we offer the www.michaeltrio.com Safe Purchase Guarantee to ensure your comfort when buying on our website www.michaeltrio.com.
Ownership and Copyright
This www.michaeltrio.com website is owned and operated by Michael Trio. Unless otherwise noted, all design and content included on this website, including text, graphics, logos, icons, images, artwork, audio and video clips and software are properties of Michael Trio (or is used under license to Michael Trio) and is protected by Singapore and international copyright laws.
Michael Trio, www.michaeltrio.com, www.michaeltrio.com.sg, Michael Trio and other marks indicated on Michael Trio’s website(s) are trademarks and/or service marks of Michael Trio. Other graphics, logos, headers, icons, scripts and service names are also trademarks or trade dress of Michael Trio. Michael Trio’s trademarks, service marks and trade dress may not be used in connection with any product or service that is not Michael Trio’s, in any manner that is likely to cause confusion of customers or potential customers, or in any manner that harms or discredits Michael Trio. All other trademarks related to the products sold on this website are the sole property of their respective owners.
Use of website
Michael Trio’s website(s) and content are intended solely for personal and non-commercial use by visitors and on-line shoppers. Any use of any Michael Trio website or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of any Michael Trio website. However, you may download, electronically copy and print any of the content of a Michael Trio website for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use any Michael Trio website in any manner that may be harmful to the operation of the website or its content.
If you access or use any Michael Trio website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. If you are under 18 years old, you may use www.michaeltrio.com only with the involvement of a parent or guardian. Michael Trio reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion.
Comments and Suggestions
We appreciate hearing from our customers and welcome your comments and suggestions regarding Michael Trio 's website(s) and the products offered for sale by Michael Trio, provided that such comments and suggestions are not illegal, obscene, threatening, defamatory, invasive of privacy, infringements of intellectual property rights or otherwise objectionable or injurious to third parties and do not contain or consist of viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any comment or suggestion.
If you do submit comments or suggestions, you should be aware that Michael Trio’s policies do not permit us to accept or consider creative ideas, suggestions, inventions or materials other than those that we have specifically requested. Michael Trio values your feedback on our products and our service but requests that you be specific in your comments and not submit creative ideas, inventions, suggestions or materials. Any feedback, comments or suggestions that you do send to Michael Trio will become the property of Michael Trio and shall not be subject to any obligation of confidentiality on the part of Michael Trio. Michael Trio shall not be liable for any use or disclosure of any such feedback, comments or suggestions. Michael Trio shall be entitled to unrestricted use of any such feedback, comments or suggestions for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person who submitted the information.
Michael Trio makes all reasonable efforts to display the products listed for sale on its website(s) as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your computer monitor, will affect the colours that you actually see on your screen. Michael Trio cannot guarantee that your monitor's display of any product colour, texture or detail will be accurate. In addition, Michael Trio does not warrant that product descriptions or other content are accurate, complete, reliable current or error-free. While Michael Trio makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Michael Trio reserves the right to refuse sale that item. If a product offered by Michael Trio is not as described, your sole remedy is to return it in unused condition.
Price Changes & Product Availability
At Michael Trio, we aim to keep our prices as competitive and fair as possible, in order to pass the savings onto our valued customers. However, the prices of our diamonds, gold and other precious stones and metals are aligned very closely with the international market rates and standards. Michael Trio reserves the right to adjust our prices accordingly as deemed fit. Therefore, the price of an item may be updated without prior notice. At Michael Trio, we seek to maintain a balance between storing our product stock and reducing our inventory listings. Therefore some of our popular products may be sold out and may take up to 4 weeks to be available, depending on the processing lead time required from our manufacturing department. Should you encounter any product(s) that you are interested in but is deemed as unavailable, you may contact us at [email protected] to check on the soonest available period.
Michael Trio’s website(s) contain links to websites that are not maintained by Michael Trio. We try to include links to only those websites that are in good taste and safe for our visitors, but we are not responsible for the content or accuracy of any websites other than our own and cannot guarantee that such websites will not change without our knowledge. The inclusion of a link in this web site does not imply Michael Trio’s endorsement of the website. If you decide to use any links to access other websites, you do so at your own risk.
Disclaimer of Warranties and Limitation of Liability
THE MATERIALS AND INFORMATION PROVIDED BY MICHAEL TRIO ON ANY OF ITS WEB SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. MICHAEL TRIO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS WEB SITE(S) OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ITS WEB SITE(S). YOU AGREE THAT YOUR ACCESS TO, AND USE OF ALL MICHAEL TRIO WEB SITES(S) IS AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, MICHAEL TRIO DISLCAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MICHAEL TRIO DOES NOT WARRANT THAT IT’S WEBSITE(S), ITS SERVERS, OR EMAIL SENT FROM MICHAEL TRIO ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MICHAEL TRIO WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.
This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, is an event outside human control, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. You also specifically acknowledge that Michael Trio is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.
The law of certain states may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you nay have additional rights. However, in no event shall Michael Trio's aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to Michael Trio by you for accessing Michael Trio's website(s).
Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate federal or state court located in Singapore.
A promotional discount cannot be used:
- After an order has been placed; or
- In conjunction with any other offer or discount (sales Item)
- on Loose Diamonds, unless otherwise stated.
Promotional discounts are:
- Only available while supplies last;
- Non-transferable, not for resale, and not redeemable for cash
Michael Trio reserves the right to withdraw, amend or cancel a discount offer without prior notice.
Michael Trio reserves the right to amend the Terms and Conditions including price modification of a promotion or offer, terminating the offer before its stated validity date, changing of promotion or offer details, or any other changes in order to protect the interests of the company or under circumstances of abuse.
Occasionally, an error may occur and goods may be either incorrectly priced or described, in which case we will not be obliged to supply the goods at the incorrect price, in accordance with the incorrect description, or at all. We reserve the right to correct any errors from time to time. We will at our own discretion either cancel your order and refund the price you have paid, or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or description. If we are unable to contact you or you do not wish to continue with the order at the correct price or description, we will cancel your order and refund the price you have paid.
All visuals used in promotional collaterals are strictly for illustration purposes only.
Terms and Conditions of our promotions may vary online and in-store. Consumers are advised to clarify with the store or email [email protected] before any purchase.
During promotional campaigns, confirmed orders before the promotion are final and no pricing requests will be accommodated.
Refer A Friend T&Cs
For Singapore only
- Refer a Friend and we will send them a discount code of $100 off for their first purchase with a minimum spend of SGD$1000.
- Upon submission of referral, please allow 5 working days for the unique code to be mailed out to your friend.
- The friend must be a new customer of Michael Trio.
- Unique referral code must be keyed in during check out or presented in-store.
- Upon successful referral purchase and collection of the order, you will receive your choice of rewards voucher* as indicated during the Google form submission.
- SGD$100 Michael Trio rewards vouchers will not be stackable with any other ongoing promotions.
- The voucher is non-accumulative, non-replaceable, non-exchangeable for cash, and not for sale.
- The voucher is not applicable for the purchase of loose diamond(s).
- The voucher has a validity period of 1 year from the mailing date.
- In the event of a dispute, our management reserves the final say on the outcome of the voucher.
- If complaints are received from people unrelated to you or similar entries to your email were received, you will forfeit the rights to participate in the "Refer-a-Friend" program.
- *Rewards voucher options:
- SGD$100 Michael Trio Voucher, minimum spend $500 required
- SGD$50 NTUC Voucher
- SGD$50 CapitaLand Voucher
Updated on 2024
Michael Trio’s website(s) is operated by Michael Trio from its Singapore office. Michael Trio makes no representations that the contents of any of its website(s) are appropriate or available for use in other locations. Visitors who choose to access any Michael Trio website from other location do so on their own initiative and are responsible for compliance with applicable local law.
Once again, we thank you for your interest in Michael Trio. We hope that your experience at Michael Trio website is an enjoyable one.