We ship our products both locally and internationally.

Please note that products shipped internationally may not be in accordance with destination country or region standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country or region.

Michael Trio currently ships to the following countries: Australia, Austria, Bermuda, Brunei, Cambodia, Canada, China, Denmark, Finland, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Taiwan , Trinidad and Tobago, United Arab Emirates, United Kingdom, and United States.

We deliver islandwide locally except to army camps, hotels, and the following restricted areas: Airline Road, Airport Cargo Road, Alps Avenue, Brani Terminal Avenue, Changi Airport (only areas with restricted access), Jurong Island, Kusu Island, Pulau Damar Laut, Pulau Busing, Pulau Tekong, Pulau Sakeng, Pulau Sebarok, Pulau Ubin, Rifle Range, Seletar Aerospace, St John Island, Turn Club Avenue, and West Camp Road.

Shipping is free for all products. Michael Trio provides quick and efficient shipping, with full insurance coverage to all shipping destinations.

All items will be packaged securely and will be fully insured while in transit to your destination. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm taxes and duties.

We currently offer 2 delivery options so that you can choose the one that best suits your needs.

1. FREE Standard shipping: Deliver within 5-7 working days (Excluding Season Periods) upon dispatch. Once shipped, a tracking number will be provided to you upon request. Please remember a signature will be required upon delivery.
2. FREE Store collection: If you prefer to pick up your purchase from our showroom, please indicate your preferred pick-up showroom location on the checkout page. Our sales representative will get in touch with you once your product is ready for collection.

Loose diamonds are shipped immediately after passing inspection. You'll see an estimated shipping and delivery date for each product on every product details page. These can also be seen in your account dashboard and order confirmation email. Hereafter, you can expect your delivery within the above timeframes.

Yes. Our items are fully insured during transit and all purchases require a signature upon delivery. To keep our customers protected, Michael Trio always:

1. Insure and register all items for their full value
2. Use only reliable shipping service for all orders to ensure that your package will be delivered in the fastest and safest manner
3. Require that all deliveries be made to a physical business or residential address
4. Prohibit delivery to PO Box address
5. Require a signature for all packages upon delivery

Order status and tracking information can be found on our website here.

Please note: We will only ship your order once it has passed our thorough quality inspection. Loose diamonds are shipped immediately after passing inspection. You'll see an estimated shipping and delivery date for each product on every product details page. These can also be seen in your account dashboard and order confirmation email. Hereafter, you can expect your delivery within the above timeframes.

Michael Trio takes every precaution to ensure that your order arrives safely. Your order will be fully insured during transit, and we require a signature for all packages.

Your estimated delivery date will be in your order confirmation email & your account dashboard - please allow until this date for your order to arrive. Kindly take note that your parcel will take at least 5-7 working days (Excluding Season Periods) to arrive upon dispatch.

If your estimated delivery date has passed, and there aren’t any known delivery delays, please email us at [email protected] so we may further assist you.

Yes, we ship internationally. International orders over $500 in value are shipped via FedEx International Priority or DHL Express. International orders under $500 in value are shipped via FedEx Economy or Singpost.

Please note that products shipped internationally may not be designed in accordance with destination country or region standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country or region.

When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via FedEx International Priority/UPS Worldwide Express for orders over S$500 in value and usually takes two to three days. Packages valued below S$500 are sent via Singpost.

If, for any reason you are not completely satisfied with your order, Michael Trio offers a 14-day return guarantee for online orders. Please refer to the next question for further information on the conditions for return.

Do note that products purchased during promotional periods, exclusive campaigns or flash sales cannot be refunded for cash, credit or exchanged for other goods of similar value. Custom or special-ordered items are final and cannot be returned or exchanged.

Drop it off at one of our showrooms - It’s free!
Package your item(s) securely in the original packing materials. If your return is for refund or exchange, please include any diamond grading report(s) or appraisal(s). Diamond grading report(s) and appraisal(s) are not required for repairs and resizes. If an item was delivered with a diamond report, the return must be accompanied by the original laboratory grading report. Otherwise, customers will bear the cost for a replacement report.

Drop your parcel off at any of our Singapore showrooms within 14 days from the delivered date. Our Diamond & Jewellery Consultant will assist you further for the refund/exchange process.

View our showroom locations here.


Mail it back to us.
Initiate your return. Call +6562990110 to speak with our Diamond & Jewellery Consultant or email us at [email protected]. You will receive a return code as well as detailed instructions for returning your order.

Arrange shipping and insurance. You may return your item(s) using the carrier of your choice. We recommend sending your return via our preferred Parcel Pro insured FedEx or UPS carrier. Please be sure to confirm that you insure your jewellery to the value that was paid. Customers will be responsible for any return shipping costs and insurance fees.

Package your item(s) securely in the original packing materials. Clearly write your return code on the outside of the shipping box you are returning. If your return is for refund or exchange, please include any diamond grading report(s) or appraisal(s). Diamond grading report(s) and appraisal(s) are not required for repairs and resizes. If an item was delivered with a diamond report, the return must be accompanied by the original laboratory grading report. Otherwise, customers will bear the cost of a replacement report. For security reasons, do not write Michael Trio anywhere on the outside of the box.

Once your return is received into our system, you will receive a confirmation email. Your return will be inspected by our quality assurance team. If there are any questions regarding your return, we will contact you. After inspection, your return will be fully processed.

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your return.

We will drop an email update once your return has been processed.

Returns will be free of charge if you drop them off at any of our showrooms. You are only liable for any return shipping costs and insurance fees if the return is done through mail.

Currently, Michael Trio only accepts UOB Credit Card installment option for 6 months or 12 months interest-free installments. However, do take note that payment through installments can only be processed for purchases made at our showroom, and is not applicable for online purchase.

You have 90 days from the date we notify you that your item is ready for collection. If the item is not collected within this period, the deposit will be automatically forfeited.

We provide complimentary ring-sizers to help you determine your ring size. You may request a ring-sizer here. For alternative ways to find your ring size, you may find your ring size here.

Proper ring size will fit comfortably snug, but will resist just a bit when slid over the knuckle. It should take 2-3 seconds to slide it over the knuckle and this is normal, especially with men who typically have larger knuckles. If you size your ring to your knuckle, it will be too big on your finger.

We offer a complimentary 60-day resizing service for all engagement rings purchased online or in-store, except for eternity rings and tension rings. Please note that resizing is only available for changes of one full size—half sizes are not eligible.


Important:

• If your ring requires resizing by more than 3 sizes, additional costs may apply, or the setting might need to be replaced.
• For engraved rings, resizing will remove the original engraving. A new engraving can be added for an additional fee.

* Eternity rings and tension rings cannot be resized due to their unique designs. In these cases, re-manufacturing may be required, and additional charges could apply. We strongly recommend confirming your size before purchasing these styles.

Our ring resizing process will take approximately 3-4 weeks. (Excluding Season Periods)

Definitely! At Michael Trio, we take pride in providing pristine service and the best quality of engagement rings and wedding bands. Customising your own ring design is a great way to express your personality and style. Need advice on suitability and design inspiration? Feel free to give us a call or send us an email with pictures of what you have in mind.

View our recent custom-made orders here.

Design Your Own: Build your own unique from scratch.
Have it Customised: Tweak/modify an existing design to match your style & personality.
Have it Now: Make minor adjustments to ready-made jewellery.

Customisation choices vary depending on whether you start from scratch, modify an existing design, or start with an in-stock piece. Familiarize yourself with the design elements which appeals most to you, then save favorite designs to your Design Page.

Questions? Call us Tanjong Pagar: +65 62990110 | JEM: (Temporarily closed) +65 6951 3296 | Tampines:+65 6966 7525 | Wisma Atria:+65 6966 5473 , live chat, or email us at [email protected] for help or price estimates from our consultant team.

Good things are worth the wait! Your customized ring will take approximately 8-12 weeks depending on the level of customization required.

1. Consultation
Arrange for an appointment virtually or at any of our 3 showrooms. Feel free to bring along any materials that will help us better understand your ideal design. Need some help in your ideation process? Fret not, as we have a collection of sample products at our showrooms that might just give you some inspiration.

2. Design
Upon confirmation of the design, a deposit will be required and our designer will begin sketching the design in accordance with your preference. Once completed, a sketch of your customised item will be shared for final approval.

3. Casting and Setting
Once the design is approved, production of your customised jewellery will commence and all you have to do is sit back and relax!

Absolutely! At Michael Trio, we want every customer to be thrilled with their choice. If, after placing a deposit, you feel the need to change another diamond, we provide a service for diamond exchange requests, which comes with associated costs.

*Certain diamonds are not eligible for the diamond exchange policy, do check with our consultants.

Here are the details:

• Additional Cost:
  • There will be an additional cost associated with exchanging the diamond. This cost includes administrative charges and is calculated based on the following:
  • Admin Charges: $100 or 5% of the diamond value (whichever is higher).

If you have any questions or need further clarification, please don’t hesitate to reach out to our customer service team. We’re here to make your diamond selection experience enjoyable and stress-free. This policy is only applicable to purchases made in any of Michael Trio’s showrooms.

All treated diamonds, whether purchased in-store or online, are strictly sold on a no-refund, no-exchange, and no-upgrade basis. Due to the difficulty in reselling treated diamonds, this policy is strictly non-negotiable.

At Michael Trio, we are delighted to offer a Lifetime Diamond Upgrade Programme for our valued customers. Here’s how it works:

Lifetime Upgrade for Invoices Before February 2024:

• Invoices dated before 2024 will enjoy a lifetime diamond upgrade with its full original value excluding GST.

Depreciation for Invoices From 2024 Onwards:

• For diamonds purchased from 2024 onwards, the upgrade value will be subject to a depreciation scale:
  • 0–2 Years: The diamond will be valued at 90% of its original cost, excluding GST.
  • 2–4 Years: The diamond will be valued at 80% of its original cost, excluding GST.
  • 4 Years Onwards: The diamond will be valued at 70% of its original cost, excluding GST.

Regardless of the purchase date, customers must upgrade to a diamond that is at least twice the value of the original diamond cost or depreciated cost. The valuation includes both the diamond and the ring setting. For further details or assistance, please feel free to contact our dedicated Customer Service Team.

Any Certified Earth Natural Diamonds purchased directly from Michael Trio is eligible for the Diamond Upgrade Programme. Please note that natural treated diamonds do not qualify for the upgrade policy.

Your new certified replacement diamond will have to be of at least 2X or greater in value. For example, a $5,000 diamond can be upgraded to a diamond that costs $10,000. The original diamond that is traded in must be in the original condition, accompanied by the original laboratory grading report. Otherwise, customers will bear the cost of a replacement report.

Definitely yes, if your diamond is set in a Michael Trio setting, and is in reusable condition, we will be able to set your new diamond back onto the original ring setting. If the new diamond does not fit, you may choose to modify it at an additional cost. For settings that are not from Michael Trio, the diamond must be exchanged without the setting. If you wish to trade in your Michael Trio setting, any possible credit exchange will be determined on a case-by-case basis.

Yes, it is. Please contact our Customer Service about the specifics of international returns.

Michael Trio strives to provide our customers with the confidence that you are paying the best price for your diamond. Found a comparable diamond at a lower price? Call us at +65 6299 0110 and we will honor the price as long as it fulfills our Diamond Price Match criteria here.

The Diamond Price Match Programme only applies before you purchase your Michael Trio diamond. If, for any reason you are not satisfied with your purchase from Michael Trio, you may choose to return your diamond within 14-days from the purchase date.

A comparable diamond must possess the same characteristics (cut, colour, clarity, carat, and fluorescence) as the Michael Trio diamond to which you are comparing. Michael Trio reserves the right to review your request and decide, in sole discretion, whether the diamond is comparable.

We accept price comparisons from all local retail competitors who are authorised Singapore-based diamond retailers in order to ensure ethical sourcing. We will also price match diamonds sold by major online retailers internationally. The diamond in comparison must be in stock and available for purchase at a lower price at the time of your request.

You may do so by visiting any of our showrooms, contact our customer service hotline at +65 6299 0110 , or email to us at [email protected].

You will be required to provide a copy of the diamond’s GIA or IGI grading report (issued within the last year) together with proof of the lower price offered.

The lower-priced diamond has to be in stock and available for purchase at the time of your request. Expired offers will not be eligible for price comparison.

We are pleased to offer a trade-in policy for Michael Trio gold products crafted in 999 or 916 gold. Only Michael Trio gold products (999/916) are eligible, with trade-in value determined based on the gold weight (in grams) at the current market price, excluding taxes such as GST and workmanship costs, and an 18% deduction of the gold price.

Gold products in all conditions, including damaged items like crumpled gold foil, are accepted, subject to verification and evaluation. However, severe damages may impact eligibility or require further inspection.

All items must be weighed using Michael Trio's standardized equipment before the trade-in process is finalized. The trade-in value cannot be exchanged for cash and must be used toward purchases at Michael Trio. If the new purchase is of lesser gold weight than the trade-in value, no refunds or cash balances will be provided, and any balance exceeding the trade-in value must be topped up. Both the trade-in and the purchase must be completed on the same day, as trade-in value does not carry over.

Proof of purchase or authentication will be required to verify eligibility. Michael Trio reserves the right to amend or terminate this policy at any time without prior notice.

At Michael Trio, our Lifetime Warranty is a testament to our commitment to excellence. We stand behind our creations, covering any possible defects in the original design or workmanship for a lifetime. Our warranty encompasses errors in the original product design, issues with materials used (such as metal type or color), and functional defects arising from workmanship. It’s important to note that while our warranty addresses manufacturer’s defects, it does not extend to routine maintenance such as polishing or damages resulting from normal wear and tear over time, misuse, or accidents. For any maintenance requirements or damages falling outside the scope of our Lifetime Warranty, there may be an additional charge to ensure your treasured piece continues to shine and endure beautifully.

Our lifetime warranty offers free cleaning & inspection service, prong tightening, and diamond upgrades.

In the event that your jewellery requires services not covered under our lifetime warranty, your jewellery may be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified prior to any work being performed to service your jewellery.

Please contact us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Michael Trio jewellery.

* To send us your jewellery, Singapore customers may drop it off at one of our stores. International customers will be subject to return shipping costs applicable to their order. We will ship your item back to you free of charge.

Conflict-free diamonds are gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation.

At Michael Trio, all diamonds are conflict-free. This is aligned with our brand value of only sourcing from suppliers who meet our internal requirements.

1. We only purchase polished diamonds from professional members of the diamond trade.
2. We have contracts with our suppliers that guarantee their diamonds are conflict-free.

When you shop at Michael Trio, you can be certain that your diamonds are sourced from reputable providers. Read more about our conflict-free diamonds here.

Have a friend you think would love Michael Trio’s jewellery? We’d love to meet them too! Simply fill up and submit the google form here. Once completed, your friend will receive a promo code for $150 off their first purchase at Michael Trio.

After your friend has made a purchase with Michael Trio, you’ll get a choice of $100 off your next purchase at Michael Trio, or a $50 CapitaLand voucher.

You are not allowed to refer yourself and the promo code will not be stackable with any other ongoing discounts or offers. Duplicates and/or similar email addresses to previously registered ones are not allowed.

For more information, you may refer to the Terms and Conditions here.

Tanjong Pagar
Address: 91 Tanjong Pagar road Singapore 088512 (along the row of shophouses and eateries)
Operating hours: Mondays - Sundays | 12pm - 8.30pm (except certain public holidays)
Tel: +65 6299 0110

JEM
Address: 50 Jurong Gateway Rd, #01-60, Singapore 608549
Operating hours: Mondays - Thursdays | 11am - 9pm
Operating hours: Fridays - Sundays | 11am - 9.30pm
Tel: +65 6951 3296

Tampines 1
10 Tampines Central 1, #01-13, Singapore 529536
Operating hours: Mondays - Thursdays | 11am - 9pm
Operating hours: Fridays - Sundays | 11am - 9.30pm
Tel: +65 6969 1492

Wisma Atria
435 Orchard Rd, #B1-29 Wisma Atria, Singapore 238877
Operating hours: Mondays - Sundays | 10.30am - 9.30pm
Tel: +65 6966 5473