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Promotions that are on Malaysia website are only for Malaysian customers who have a valid address in Malaysia.

The billing address or shipping address should have a valid Malaysia address.

Any order does not fulfill this criteria Michael Trio has the right to not process the order and will refund the amount you paid with an admin fee of 2.6%.

For any enquiry please contact our sales staff via the Live Chat or WhatsApp.

If, for any reason you are not completely satisfied with your order, Michael Trio offers a 14-day return guarantee for online orders. Please refer to the next question for further information on the conditions for return.

Do note that products purchased during promotional periods, exclusive campaigns or flash sales cannot be refunded for cash, credit or exchanged for other goods of similar value. Custom or special-ordered items are final and cannot be returned or exchanged.

Once your return is received into our system, you will receive a confirmation email. Your return will be inspected by our quality assurance team. If there are any questions regarding your return, we will contact you. After inspection, your return will be fully processed.

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your return.

We will drop an email update once your return has been processed.

Returns will be free of charge if you drop them off at any of our showrooms. You are only liable for any return shipping costs and insurance fees if the return is done through mail.

Currently, Michael Trio only accepts UOB VISA/MASTER CREDIT CARD installment option for 6 months or 12 months interest-free installments. However, do take note that payment through installments can only be processed for purchases made at our showroom, and is not applicable for online purchase.

We provide complimentary ring-sizers to help you determine your ring size. You may request a ring-sizer. For alternative ways to find your ring size, you may find your ring size.

Proper ring size will fit comfortably snug, but will resist just a bit when slid over the knuckle. It should take 2-3 seconds to slide it over the knuckle and this is normal, especially with men who typically have larger knuckles. If you size your ring to your knuckle, it will be too big on your finger.

Excluding eternity rings and tension rings, we offer a 60-day free resizing service to all online purchased rings and in-store purchased engagement rings. Please note that the minimum size for resizing is one full size, and half-size resizing is not available.

* Eternity rings and tension rings cannot be resized and have to be re-manufactured, charges may apply. Thus, we recommend finding your best fit before making the purchase.

Our ring resizing process will take approximately 2-3 weeks. (Excluding Season Periods)

Definitely! At Michael Trio, we take pride in providing pristine service and the best quality of engagement rings and wedding bands. Customising your own ring design is a great way to express your personality and style. Need advice on suitability and design inspiration? Feel free to give us a call or send us an email with pictures of what you have in mind.

View our recent custom-made orders here.

Design Your Own : Build your own unique from scratch.
Have it Customised: Tweak/modify an existing design to match your style & personality.
Have it Now: Make minor adjustments to ready-made jewellery.

Customisation choices vary depending on whether you start from scratch, modify an existing design, or start with an in-stock piece. Familiarize yourself with the design elements which appeals most to you, then save favorite designs to your Design Page.

Questions? Call us Tanjong Pagar: +65 6299 0110 | JEM:+65 6951 3296 | Northpoint: +65 6951 3296 , live chat, or email us at [email protected] for help or price estimates from our consultant team.

Good things are worth the wait! Your customized ring will take approximately 8-12 weeks depending on the level of customization required.

1. Consultation

   Arrange for an appointment virtually or at any of our 3 showrooms. Feel free to bring along any materials that will help us better understand your ideal design. Need some help in your ideation process? Fret not, as we have a collection of sample products at our showrooms that might just give you some inspiration

2. Design

   Upon confirmation of the design, a deposit will be required and our designer will begin sketching the design in accordance with your preference. Once completed, a sketch of your customised item will be shared for final approval.

3. Casting and Setting

   Once the design is approved, production of your customised jewellery will commence and all you have to do is sit back and relax!

Absolutely! At Michael Trio, we want every customer to be thrilled with their choice. If, after placing a deposit, you feel the need to change another diamond, we provide a service for diamond exchange requests, which comes with associated costs.

*Certain diamonds are not eligible for the diamond exchange policy, do check with our consultants.

If you have any questions or need further clarification, please don't hesitate to reach out to our customer service team. We're here to make your diamond selection experience enjoyable and stress-free. This policy is only applicable to purchases made in any of Michael Trio’s showrooms.

At Michael Trio, we're delighted to offer a Lifetime Diamond Ring Upgrade Programme for our valued customers. Here's how it works:

Lifetime Upgrade for Invoices Before Feb 2024:

• Invoices dated before 2024 will enjoy — a lifetime diamond ring upgrade with its full original value.

Depreciation for Invoices After 2024:

• For diamond rings purchased after 2024, the upgrade value will be subjected to a depreciation scale:
  • 0-2 Years: Diamond rings will be valued at 90% of their original cost.
  • 2-4 Years: Diamond rings will be valued at 80% of their original cost.
  • 4 Years Onwards: Diamond rings will be valued at 70% of their original cost.

Regardless of the purchase date, customers must upgrade their diamond rings two times the value of the original diamond ring cost or depreciated cost. The valuation of the diamond ring comprises both the diamond and the ring setting. For further details or assistance, please feel free to contact our dedicated customer service team.

Any Certified Earth Natural Diamonds purchased directly from Michael Trio is eligible for the Diamond Upgrade Programme. Please note that natural treated diamonds do not qualify for the upgrade policy.

Your new certified replacement diamond will have to be of at least 2X or greater in value. For example, a $5,000 diamond can be upgraded to a diamond that costs $10,000. The original diamond that is traded in must be in the original condition, accompanied by the original laboratory grading report. Otherwise, customers will bear the cost of a replacement report.

Definitely yes, if your diamond is set in a Michael Trio setting, and is in reusable condition, we will be able to set your new diamond back onto the original ring setting. If the new diamond does not fit, you may choose to modify it at an additional cost. For settings that are not from Michael Trio, the diamond must be exchanged without the setting. If you wish to trade in your Michael Trio setting, any possible credit exchange will be determined on a case-by-case basis.

Yes, it is. Please contact our Customer Service about the specifics of international returns.

Michael Trio strives to provide our customers with the confidence that you are paying the best price for your diamond. Found a comparable diamond at a lower price? Call us at +65 6299 0110 and we will honor the price as long as it fulfills our Diamond Price Match criteria.

The Diamond Price Match Programme only applies before you purchase your Michael Trio diamond. If, for any reason you are not satisfied with your purchase from Michael Trio, you may choose to return your diamond within 14-days from the purchase date.

A comparable diamond must possess the same characteristics (cut, colour, clarity, carat, and fluorescence) as the Michael Trio diamond to which you are comparing. Michael Trio reserves the right to review your request and decide, in sole discretion, whether the diamond is comparable.

We accept price comparisons from all local retail competitors who are authorised Singapore-based diamond retailers in order to ensure ethical sourcing. We will also price match diamonds sold by major online retailers internationally. The diamond in comparison must be in stock and available for purchase at a lower price at the time of your request.

You may do so by visiting any of our showrooms, contact our customer service hotline at +65 6299 0110 , or email to us at [email protected].

You will be required to provide a copy of the diamond's GIA grading report (issued within the last year) together with proof of the lower price offered.

The lower-priced diamond has to be in stock and available for purchase at the time of your request. Expired offers will not be eligible for price comparison.

At Michael Trio, our Lifetime Warranty is a testament to our commitment to excellence. We stand behind our creations, covering any possible defects in the original design or workmanship for a lifetime. Our warranty encompasses errors in the original product design, issues with materials used (such as metal type or color), and functional defects arising from workmanship. It's important to note that while our warranty addresses manufacturer's defects, it does not extend to routine maintenance such as polishing or damages resulting from normal wear and tear over time, misuse, or accidents. For any maintenance requirements or damages falling outside the scope of our Lifetime Warranty, there may be an additional charge to ensure your treasured piece continues to shine and endure beautifully.

Our lifetime warranty offers free cleaning & inspection service, prong tightening, and diamond upgrades.

In the event that your jewellery requires services not covered under our lifetime warranty, your jewellery may be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified prior to any work being performed to service your jewellery.

Please contact us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Michael Trio jewellery.

* To send us your jewellery, Singapore customers may drop it off at one of our stores. International customers will be subject to return shipping costs applicable to their order. We will ship your item back to you free of charge.

conflict-free diamonds are gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation.

At Michael Trio, all diamonds are conflict-free. This is aligned with our brand value of only sourcing from suppliers who meet our internal requirements.

1. We only purchase polished diamonds from professional members of the diamond trade.
2. We have contracts with our suppliers that guarantee their diamonds are conflict-free.

When you shop at Michael Trio, you can be certain that your diamonds are sourced from reputable providers. Read more about our conflict-free diamonds.

We are coming to Malaysia in 2023.