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14-Day Returns Policy

 
 

Q: Can I return my purchase? 

 

 

Yes, you can! Michael Trio offers a 14-day return guarantee. 

 

 

For online purchases

 

We accept returns for full cash refund or exchange within 14 days from delivered date. You will only pay for return shipping and insurance fees.

 

Singapore & International: Returns must reach us within 14 calendar days from delivered date. 

 

A Return Code is required for all returns. You may request an Return Code by following the steps outlined below.

 

Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 14 days. If your item was delivered with a diamond report and that report is not returned, you will be liable for a fee as replacement cost. 

 

To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.

 

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 65-6299-0110. Please retain all packing materials unless instructed otherwise by Michael Trio. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Michael Trio is not responsible for lost or damaged returned shipments.

 

*Purchase of Custom or Special ordered items are final and cannot be returned or exchanged. 

 

 

 

For in store purchases

 
Purchases made in Michael trio stores are only allowed to be refunded for store credits. However, you can easily exchange your item(s) at our stores within 14 days starting from purchase date.
 
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 14 days. If your item was delivered with a diamond report and that report is not returned, you will be liable for a fee as replacement cost.
 
*Purchase of Custom or Special ordered items are final and cannot be returned or exchanged. 

 

 


 

 

Q: How do I return an item? 

 
 
1. Drop it off at one of our stores: It’s free! 
 
Package your item(s) securely in the original packing materials. If your return is for refund or exchange, please include any diamond grading reports or appraisal(s). Diamond grading reports and appraisals are not required for repairs and resizes. If your item was delivered with a diamond report and that report is not returned, you will be liable for a fee as replacement cost.
 
Drop your parcel off at the cashier at any of our Singapore showrooms within 14 days from the delivered date.
 
Our Diamond & Jewellery Consultant will assist you further for the refund/ exchange process. 

 

View our store locations here. 

 

 

 

2. Mail it back to us:

 
Initiate your return. Call 65-6299-0110 to speak with a Diamond & Jewellery Consultant or email us at [email protected] You will receive a Return Code as well as detailed instructions for returning your order. 
 
Arrange shipping and insurance. You may return your item(s) using the carrier of your choice. We recommend sending your return via our preferred Parcel Pro insured FedEx or UPS carrier. Please be sure to confirm that you insure your jewellery to the value that was paid. You are responsible for any return shipping costs and insurance fees.
 
Package your item(s) securely in the original packing materials. Clearly write your Return Code on the outside of the shipping box you are returning. If your return is for refund or exchange, please include any diamond grading reports or appraisal(s). Diamond grading reports and appraisals are not required for repairs and resizes. If your item was delivered with a diamond report and that report is not returned, you will be liable for a fee as replacement cost. For security reasons, do not write Michael Trio anywhere on the outside of the box.

 

 


 

 

Q: How long does it take for my return parcel to be processed? 

 

 

Once your return is received into our system, you will receive a confirmation email. Your return must be inspected by our Quality Assurance team. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. 

 

Returns will be processed within 14 business days (not inclusive of weekends and Singapore public holidays) from the date we receive your return.

 

We will drop an email update once your return has been processed!

 

 


 

 

Q: How will I receive my fund? 

 

 

Credit card purchases/ Stripe/ PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 14 business days from the date that Michael Trio has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. All fees and additional charges by the merchant (VISA, Mastarcard, Paypal etc) for credits returned are to be absorbed by the customer returning the item.

 

 


 

 

Q: Do I need to pay to return my items? 

 

 

You only responsible for any return shipping costs and insurance fees. It’s free if you drop it off at one of our stores.