14-Day Returns Policy
To ensure you have time to consider your purchase, Michael Trio offers a 14-day return guarantee. Customers may return any item other than custom or special ordered items within 14-day from the original date of shipment of the merchandise for a full refund*.
*terms & conditions apply
*Custom Or Special Order Items
Our engraved jewellery products are inapplicable for our 14-days return policy with the exception of our engraved rings. All Michael Trio engraved rings may be returned for credit. However, engraving fees are non-refundable. Diamonds purchased under our Michael Trio Diamond Upgrade Program may not be returned.
*Additional Terms & Conditions
The merchandise must be in new, unused, unworn condition and not damaged or modified in any way and be accompanied by the original sales receipt, appraisal and grading reports. $350SGD will be charged for replacement of certificate. Physical transactions made in the showroom is not refundable. Merchandise showing obvious signs of wear or alteration by a jeweller other than Michael Trio will immediately and irrevocably void Michael Trio’s 14 Days return policy. Diamonds purchased as part of our Michael Trio Upgrade Program may not be returned for credit. Administrative charges might apply.